Export
Buyer Journey
From first contact to after-sales support: the 9 steps of buying an attachment from HKM. What you do, what we do and which documents are prepared at every stage, transparent from start to finish.
- 1
First contact & needs analysis
1-2 business daysYou reach us via the web form, e-mail or WhatsApp. Two pieces of information are enough for the right model recommendation: your carrier machine (brand, model, service weight) and the job you will do (demolition, quarrying, excavation, tunnelling…).
You
- Share your carrier brand/model/tonnage
- Describe your application and working conditions
- State your delivery country and target timeline
HKM
- Recommends the class and model for your application
- Plans the tool (chisel) type and spare parts needs
- Answers your technical questions quickly
- 2
Quotation & proforma invoice
1-3 business daysOnce the model is clear, you receive our quotation with price, delivery term (Incoterm), estimated lead time and validity. Upon your approval, a proforma invoice is issued with the payment plan and bank details.
You
- Review the quotation and delivery term
- Send your company and customs details (tax no / EORI)
- Approve the proforma in writing
HKM
- Quotes a clear price with Incoterm options
- Issues the proforma invoice
- Plans the document needs for your country (A.TR, origin, etc.)
Documents at this stage
Proforma invoice
- 3
Order confirmation & advance payment
You make the advance payment according to the proforma plan; when the receipt reaches us, your order is confirmed and enters the production schedule. The estimated shipping date is shared with the order confirmation.
You
- Send the 50% advance payment (T/T)
- Share the payment receipt
HKM
- Confirms the payment and the order
- Schedules production and communicates the shipping date
Documents at this stage
Order confirmation
- 4
Production
1-3 weeks depending on the modelYour attachment is manufactured at our facility in Istanbul, passing through CNC machining, heat treatment, welding and assembly. For in-stock models this step is skipped and we move straight to packing and shipment.
You
- Follow production status via our export team if you wish
HKM
- Runs production to schedule
- Shares status updates at key milestones
- 5
Quality control & testing
The assembled breaker is run on the test bench; impact performance, pressure settings and sealing are checked. Products passing final inspection are released for shipment.
You
- Request a test report if you wish
HKM
- Performs the performance test on the test bench
- Sets nitrogen and pressure values for shipment
- Creates the final inspection record
- 6
Packing & loading
The product is secured on ISPM-15 heat-treated wooden crates/pallets suitable for international transport. Tools and spare parts ordered together are consolidated in the same shipment; loading is documented with photos.
You
- Confirm your delivery address and unloading capabilities
HKM
- Handles ISPM-15 packaging and in-container securing
- Shares loading photos
- Finalizes the packing list
Documents at this stage
Packing list (final)
- 7
Shipping & document set
Transport is arranged according to the agreed delivery term: road, sea or air. The document set (commercial invoice, packing list, A.TR or origin certificate, transport document) reaches you/your bank with the originals.
You
- Brief your customs broker/agent
- For terms like EXW/FOB, finalize your freight arrangements
HKM
- Handles booking and transport per the delivery term
- Prepares and sends the full document set
- Shares B/L / CMR tracking details
Documents at this stage
Commercial invoice · Packing list · A.TR / EUR.1 / certificate of origin · CMR / Bill of Lading / AWB
- 8
Customs & delivery
Import clearance in the destination country is organized by you or your agent, depending on the chosen delivery term. HKM supports your broker on the customs tariff (HS) code and documentation. On delivery, inspect the packaging before unloading; if there is damage, note it on the transport document with the carrier.
You
- File (or have filed) the import declaration
- Inspect for damage on arrival and record it if needed
HKM
- Provides HS code and document support
- Communicates directly with your broker on customs questions
- 9
Commissioning & after-sales
Your breaker arrives with installation and operating instructions: hydraulic connections, nitrogen pressure and working settings are in the document. Your warranty record is opened; spare parts and chisel needs are met quickly from stock, and local service operates in countries with a distributor.
You
- Install according to the instructions
- Verify first-run settings against the document
- Confirm your warranty record with the serial number
HKM
- Provides installation and setting documentation
- Runs the warranty process
- Supplies spare parts and technical support
Documents at this stage
Operating/installation instructions
Which document at which stage?
A summary of the documents prepared throughout the process, feel free to share it with your customs broker.
| Stage | Documents |
|---|---|
| Quotation | Proforma invoice |
| Order | Order confirmation, payment receipt |
| Shipping | Commercial invoice, packing list, A.TR / EUR.1 / certificate of origin, CMR / Bill of Lading / AWB |
| Customs | Import declaration (buyer side), HS code details |
| After delivery | Operating/installation instructions |
Frequently asked questions
How long does it take from order to delivery?
Three components decide it: production (1-3 weeks depending on the model if not in stock), transport (~5-8 days by road to Central Europe, ~12-20 days by sea to the Gulf) and import clearance at destination. We give you a firm timeline for your order at the proforma stage.
Can I visit your factory?
Of course, we would be glad to host you at our production facility in Ümraniye, Istanbul. Just plan a date with our export team; you can see production, testing and stock areas on site.
Can I follow the production process?
Yes. An estimated flow is shared with your order confirmation; our export team updates you at key milestones (production complete, testing, loading), and loading is documented with photos.
What happens if there is transport damage?
Inspect the packaging before unloading; if there is visible damage, note it on the transport document, photograph it and notify us the same day. Insurance coverage follows the chosen delivery term; we run the process together.
Who handles customs clearance?
Export clearance and the document set are on HKM. Import clearance in the destination country is generally the buyer’s organization depending on the delivery term (including DAP); we support your broker with the HS code and documents.
Who commissions the breaker?
Breakers ship with detailed installation and setting instructions; a competent hydraulic technician can connect the hydraulic lines and check the nitrogen charge. In countries with a distributor, commissioning is supported by local service, and we provide remote technical support when needed.
How do spare parts and service work afterwards?
We ship quickly worldwide from a broad parts stock covering every brand and model; our online store is also available for chisels and consumables. For technical questions, our export team and service staff support you via e-mail/WhatsApp.
Take the first step
Send us your carrier machine’s brand, model and tonnage; our team will come back with a model recommendation and a quotation.